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It's standard procedure to ship an entire order together if it contains one pre-order and one non pre-ordered item once the pre-ordered item becomes available to send. If you would like your non pre-order items delivered seperatley to your pre-order items please contact firstname.lastname@example.org
If you have ordered 2 separate items on pre-order, then the entire order will be shipped with the pre-ordered item that is last to become available.
Pre-ordered items can take up to 12 weeks to be delivered. However, Once you have pre-ordered an item, you have officially secured that item.
Delivery dates may vary during the waiting time. However, we will keep you up to date via email with any delivery updates. If you have any urgent queries about delivery please get in touch via email or phone.
We currently deliver worldwide, however there are some countries that are not as easy to get to. If an order is placed for delivery to one of the countries outside our reach, you will be notified by email as soon as possible.
Please note: We are unable to ship to PO Box addresses
SHIPPING TO RUSSIA:
If you have placed an order to be delivered to RUSSIA we ask you if you could provide a business address not personal address for delivery. This is due to DHL shipment rules. Once provided, we can get the parcel sent out to you straight away! Please note, if a personal address is provided and the parcel is returned to sender to be sent again, the customer will be charged for the extra delivery.
Standard delivery prices are currently as follows:
UK - £0.00 over £50.00
UK under £50 - £4.00
Europe - €15.00
Worldwide - $20 orders under $50, $15 orders $50-$100, $10 orders over $100
Next Day Delivery: if you have selected next day delivery you must order before 3pm for gaurentee delivery
All orders received before 1pm Monday-Friday will be with you within 2-3 working days within the UK, 7 working days within Europe and 10 working days for the rest of the world.
If you have not received your goods please email ‘email@example.com’ so we can trace your order. We will then notify you via email to confirm the status and whereabouts of your products.
Please note: Parcels that are signed for will be deemed as received by the customer and are now out of our control. We use third party logistics companies, we hope they maintain our high standards but as I'm sure you can understand mistakes happen. If this is the case, we will inform you of your carrier and you should contact them to take this further.
If you have recently placed an order with us and wish to cancel it before delivery, please email us at: firstname.lastname@example.org within 12 hours quoting your order reference number, the date the order was placed and your name. We will then contact our dispatch team and try to get the order returned to us rather than delivered to yourself. Once we have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days.
If the order is delivered to you, please return it for a full refund (excluding postage).
Although we endeavour to get all delivers to you on time, we understand that sometimes deliveries are late. If you wish to cancel a delivery before you receive it but after the 12 hour period, due late arrival, please email ‘email@example.com’ quoting your order reference number, the date the order was placed and your name. We will review the order to find out where your parcel is and refund your account within 10 days if in agreement with the late delivery.
Helpful Hint: Please note we can place goods on hold for a maximum of one week if the late delivery will now be at an inappropriate time for you; simply email firstname.lastname@example.org to do so.
To amend an order, both for product and shipping address please contact email@example.com as soon as possible. If the order has already been processed it might not be possible to amend it.
Gandys will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date.
If you wish to return an item purchased online at www.gandyslondon.com, contact firstname.lastname@example.org stating your name, order number, and reason for return as soon as possible and follow the steps below:
Returns address: Gandys International Ltd, Unit 1, Saxon Business Centre, Windsor Avenue, Merton, London, SW19 2RR
WHAT IS YOUR RETURNS POLICY?
All goods must be unused and in the condition in which they arrived to you to qualify for the below.
Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed.
To obtain a free return simply email hello@gandyslondon asking for a free return. We will then send a link for the label which you will need to print out and stick on outside of parcel.
HOW DO I EXCHANGE MY ITEM(S)?
If exchanging an item, the price must match that of the item purchased when you bought it. If the item chosen is out of stock a refund or credit note will be issued instead. If you wish to exchange for an item of a different price, you will have to pay the excess or refund the difference.
We offer free returns on all UK orders via Royal Mail. You will need proof of postage if the returned parcel is lost and you need to make a claim to your carrier.
Of course. If goods are considered damaged in transit, you must notify us within 48 hours of receiving the product, you then have 14 days to return the product to us, alongside proof of purchase and returns slip to issue a full refund.
If the product is faulty you can return the product, we will inspect the item and issue a full refund (including postage) if we are in agreement with your comments.
However if we disagree with your comments and the ‘fault’ it is a matter of standard ‘wear and tear’ or product neglect i.e. wearing whilst skydiving or allowing a pet to get hold of it, we will return the item to you and postage costs will be incurred by yourself.
To see our full T's and C's click here