Delivery & Returns

DELIVERY

  • PRE-ORDER?

It's standard procedure to ship an entire order together if it contains one pre-order and one non pre-ordered item once the pre-ordered item becomes available to send. If you would like your non pre-order items delivered seperatley to your pre-order items please contact hello@gandyslondon.com

If you have ordered 2 separate items on pre-order, then the entire order will be shipped with the pre-ordered item that is last to become available.

Pre-ordered items can take up to 12 weeks to be delivered. However, Once you have pre-ordered an item, you have officially secured that item.

Delivery dates may vary during the waiting time. However, we will keep you up to date via email with any delivery updates. If you have any urgent queries about delivery please get in touch via email or phone.

  • WHERE DO WE DELIVER?

We currently deliver worldwide, however there are some countries that are not as easy to get to. If an order is placed for delivery to one of the countries outside our reach, you will be notified by email as soon as possible.

Please note: We are unable to ship to PO Box addresses

  • HOW MUCH IS STANDARD DELIVERY?

Standard delivery prices are currently as follows:

UK - £0.00 over £50.00

UK under £50 - £4.00

Europe - €10.00

Worldwide - $20 orders under $50, $15 orders $50-$100, $10 orders over $100

Next Day Delivery: if you have selected next day delivery you must order before 3pm for gaurentee delivery

  • HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?

All orders received before 1pm Monday-Friday will be with you within 2-3 working days within the UK, 7 working days within Europe and 10 working days for the rest of the world.

  • WHERE IS MY DELIVERY?

If you have not received your goods please email ‘hello@gandyslondon.com’ so we can trace your order. We will then notify you via email to confirm the status and whereabouts of your products.

Please note: Parcels that are signed for will be deemed as received by the customer and are now out of our control. We use third party logistics companies, we hope they maintain our high standards but as I'm sure you can understand mistakes happen. If this is the case, we will inform you of your carrier and you should contact them to take this further.



CANCELLATIONS

  • I CHANGED MY MIND, CAN I CANCEL MY ORDER?

If you have recently placed an order with us and wish to cancel it before delivery, please email us at: hello@gandyslondon.com within 12 hours quoting your order reference number, the date the order was placed and your name. We will then contact our dispatch team and try to get the order returned to us rather than delivered to yourself. Once we have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days.

If the order is delivered to you, please return it for a full refund (excluding postage).

  • MY ORDER IS LATE, CAN I CANCEL IT?

Although we endeavour to get all delivers to you on time, we understand that sometimes deliveries are late. If you wish to cancel a delivery before you receive it but after the 12 hour period, due late arrival, please email ‘hello@gandyslondon.com’ quoting your order reference number, the date the order was placed and your name. We will review the order to find out where your parcel is and refund your account within 10 days if in agreement with the late delivery.

Helpful Hint: Please note we can place goods on hold for a maximum of one week if the late delivery will now be at an inappropriate time for you; simply email hello@gandyslondon.com to do so.

  • CAN I AMEND MY ORDER DETAILS?

To amend an order, both for product and shipping address please contact hello@gandyslondon.com as soon as possible. If the order has already been processed it might not be possible to amend it.



RETURNS/EXCHANGES

Gandys will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date. This is on the assumption the purchase was made on non-sale full priced items.

Purchases made on sale items will only be accepted within 14 days of the purchase date. This will be on an exchange or credit only and not for a refund.

If you wish to return an item purchased online at www.gandyslondon.com, contact hello@gandyslondon.com stating your name, order number, and reason for return as soon as possible and follow the steps below:

Returns address: Gandys International Ltd, Unit 1, Saxon Business Centre, Windsor Avenue, Merton, London, SW19 2RR

WHAT IS YOUR RETURNS POLICY?

All goods must be unused and in the condition in which they arrived to you to qualify for the below.

  • You have 30 days to return an item with proof of purchase and returns form for a full refund or exchange. Lost your returns form? No problem. Please contact hello@gandyslondon.com and we'd be happy to issue a new one via email.

Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed.

FREE RETURNS

To obtain a free return simply email hello@gandyslondon asking for a free return. We will then send a link for the label which you will need to print out and stick on outside of parcel.

HOW DO I EXCHANGE MY ITEM(S)?

If exchanging an item, the price must match that of the item purchased when you bought it. If the item chosen is out of stock a refund or credit note will be issued instead. If you wish to exchange for an item of a different price, you will have to pay the excess or refund the difference.

  • DO I NEED TO PAY FOR POSTAGE?

We offer free returns on all UK orders via Royal Mail. You will need proof of postage if the returned parcel is lost and you need to make a claim to your carrier.

  • MY PRODUCTS WERE DAMAGED, CAN I RETURN THEM?

Of course. If goods are considered damaged in transit, you must notify us within 48 hours of receiving the product, you then have 14 days to return the product to us, alongside proof of purchase and returns slip to issue a full refund.

  • MY PRODUCTS ARE FAULTY, CAN I RETURN THEM?

If the product is faulty you can return the product, we will inspect the item and issue a full refund (including postage) if we are in agreement with your comments.

However if we disagree with your comments and the ‘fault’ it is a matter of standard ‘wear and tear’ or product neglect i.e. wearing whilst skydiving or allowing a pet to get hold of it, we will return the item to you and postage costs will be incurred by yourself.

To see our full T's and C's click here